Returns & Exchanges
At TecSox, we stand behind the quality of our audio and wearable technology. If you are not completely satisfied with your purchase, you can return or exchange your product within 7 days of delivery, provided it is in its original condition and packaging.
Initiate Request
Log into your TecSox account and visit the 'My Orders' section to select the item you wish to return and submit a formal request.
Quality Verification
Ensure the device is placed in its original box with all accessories, manuals, and warranty cards included to meet our quality inspection standards.
Free Pickup
Once your request is approved, our logistics partner will schedule a convenient pickup from your address within 24 to 48 hours.
Refund Processing
After the returned product passes our technical inspection at the warehouse, your refund will be credited to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing